About Our Team

Duane Gentry
President/Team Leader   Email: duane@gentryheatinginc.com

Duane Gentry is the president and “team leader” for Gentry Heating and Cooling. A third generation leader, he brings many years of experience to the company. After undergraduate and graduate school, Duane spent 10 years working for larger corporations. In 1997 he returned home to run the family’s business. His areas of expertise include residential and commercial design as well as Indoor Air Quality.Duane enjoys spending time with his wife of 25 years and their two children. He works with the young people in his church and serves on a number of boards and volunteer organizations within our community. His passions include mountain biking, swimming, and running.

Michael Young
Vice President and General Manager   Email: myoung@gentryheatinginc.com

Mike has worked in the residential heating and air conditioning industry for 27 years. He started as an apprentice and has progressed through the ranks to the management level. Mike holds an NC H3 – Class 1 Mechanical License. He attended Blue Ridge Community College where he attained his Journeyman’s card from the Department of Labor. He also attended multiple schools related to the design, service, and installation of HVAC equipment.

Mike is a resident of Fletcher, NC, and he and his wife, Tricia, have two daughters. He enjoys his church, Biltmore Baptist, loves hunting and fishing and spending time with his family.

Dean Owensby
Comfort Consultant   Email: dean@gentryheatinginc.com

Dean has been married to his beautiful wife, Cathy, for 33 years. They have three wonderful children, with his youngest son, Levi, having special needs. From a very large family, they all look forward to family cookouts, volleyball, camping, and beach trips.

Dean is very active in his church, which he has attended since 1980. He came to work for the Gentry family in 2001 in sales and has truly enjoyed being a part of the growth and culture of great excellence at Gentry.

John Tate
Comfort Consultant   Email: johntate@gentryheatinginc.com

John Tate is a true local. Born and raised in the Asheville area. He has worked as a heating and AC technician/installer since 1997. He is new to sales but brings his years of hands-on technical experience and knowledge to all his Gentry clients.

John lives in Weaverville with his wife, two adorable children, and many pets. He has a lifelong passion for classic cars and is a very talented mechanic. He enjoys tinkering in his garage, building his koi pond, and spending time with his family.

Bill Sears
Comfort Consultant   Email: billsears@gentryheatinginc.com

Bill and his wife have three sons and a dog, Molly. Bill has been in the HVAC industry for over 30 years and has held mechanical, electrical, and gas fitting licenses. He enjoys home projects, traveling, family time, and camping. He and his family have lived in New York, Maryland, and Colorado, and are happy to be here in North Carolina.

Karen Smith
Maintenance Services Manager   Email: ksmith@gentryheatinginc.com

Karen has worked with Gentry Heating since October 2006. She and her husband moved to NC from NJ in 1995. Growing up in NJ, she always wanted to be in the fashion industry. She attended Berkeley College and received a degree in Fashion Merchandising & Management. This was a “dream job” working in New York City as a Ladies Outwear Buyer. When she met her husband, Jeff, he loved the South. He was stationed in Savannah while he was in the Navy. So they moved to Asheville and started a family – our 4-legged family of two cats – Marble & Bandit. “Best decision we ever made was moving to Asheville. We are very happy here.”

Kelly Giezentanner
Customer Service Manager   Email: kelly@gentryheatinginc.com

Since joining the Gentry team in 2007, Kelly has facilitated new standards of excellence in our Energy Savings Agreement maintenance program with a special interest in the customer experience and technician logistics. She received her Associates Degree in Hospitality Management from A.B. Tech and found that her experience in the hospitality field prepared her for the unique qualities of providing the indoor air comfort experience. She later received her B.A. in Economics from the University of North Carolina–Asheville and was a local business owner for over ten years.

A native of Asheville, Kelly has always had an interest in preserving the natural resources that make our region so special. She has a strong interest in green building and sustainable living movements. She is also an artist, gourmet cook, and vegetable garden enthusiast.

Jim Nash
Commercial Construction Manager   Email: jim@gentryheatinginc.com

Jim is a graduate of the University of North Carolina at Chapel Hill as are his wife, Janice, and their two lovely children. He is licensed in all areas of plumbing, heating, and residential fire sprinkler installation and in electrical and refrigeration fields. However, his most cherished license is his N.C. Lifetime Sportsman License, given to him by his wife on May 12, 1987. Currently, he enjoys gardening and camping with his wife. He hopes to enjoy a long life here in wonderful Western North Carolina.

Chris Taylor
Commercial Sales & Project Manager   Email: christaylor@gentryheatinginc.com

Chris lives in McDowell County with his wife of 21 years, Tamara, his daughter Rhapsody, and their 2½-year-old son, Adam. He has been in the HVAC industry for over 25 years and holds an NC H3-1 Mechanical License. He enjoys spending time with family, hiking, “junkin,” and geocaching. He also enjoys playing bass guitar with friends and fellow musicians and playing golf when the opportunity arises.

Glenn Lyles

Glenn is a native of the middle region of Georgia. He attended college at Georgia College and State University where he received a Bachelor in Business Administration/Management while working part-time at United Parcel Service. Upon graduation, US offered Glenn a full-time position as a delivery driver. After a short time, he was promoted to management where his initial assignment was as a Customer Servicer/Sales Representative.
After a 17 year-career with UPS, Glenn felt called upon to go into full-time ministry. He began as a Youth/Associate Pastor at his home church where he served in various capacities for the next 20 years. In 2010, he accepted a call to pastor in Danielsville, Georgia. Shortly after accepting this call, he began also serving with Marketplace Chaplains in the Athens, Georgia area.
After accepting a pastorate position at a church in Etowah, North Carolina in 2016, Glenn decided to reconnect with Marketplace Chaplains. Being new to the area, he has a deep desire to understand this area and its people and the role of Chaplain allows him to be able to engage with people in the workplace.
He has been married to his wife, Billie Sue, for 38 years, and they share their home with his great nephew, Glen Lee and his mother-in-law, Emma. He and Billie Sue have one grown daughter, Laura, a son-in-law, Shaun, and three grandsons – with another due in May 2017.
Glenn is excited to be in the area and to be able to serve everyone at Gentry Heating.

Juanita Birchfield
Sales Coordinator/Operations Analyst

Juanita has been with Gentry since 2004. She was born in San Diego, California, but has lived in Asheville most of her life and graduated from Temple Christian Academy. She has attended several computer technology classes through SoftTrain, and she has used her skills in Customer Service for 14+ years.

She is active with her local church. She loves to spend quality time with her husband, son, and daughter. Her hobbies include golf, bowling, and anything outdoors.

Candice Horrell
Accounting Specialist

Candice is a graduate of the University of North Carolina at Asheville with an accounting degree. She recently married her best friend, Jordan, and they live happily together with their four-legged baby, Bugle. Candice is very active in her church’s children’s ministry. As her favorite season is summer, Candice loves the outdoors and enjoys going to the lake, kayaking, and fishing. She also loves to run and work out and recently ran a marathon. She loves to travel and especially loves going on cruises.

William Wilson
Operations Coordinator

William is a native of Asheville and a graduate of Asheville-Buncombe Technical College via the Early College Program and holds an Associate in Arts Degree. He has held several management positions in his previous job experience that has been an asset to the various aspects of his position here at Gentry Heating.
His hobbies include hiking, reading and occasionally playing music.

Stephanie Ownbey
Customer Service Representative

Stephanie is a native to Asheville. She received her Associate Degree in Office System Technology from Asheville-Buncombe Technical College and has over 16 years’ experience in Customer Service.
She enjoys spending time with the family and anything involving “Lake Life”.

Tony Sanders
Service Dispatcher

Tony has 15 years’ experience in the heating and air trade, ranging from commercial installation in the beginning, parts sales and most currently residential dispatch. He was born in Asheville and spent the majority of his youth in Orlando, Florida. He loves being back home. He is the proud father of two young men, Cody and Brandon. They are his blessings. Last but by no means least, he is proud to be a Christian. He praises God for the many blessings in his life – most of all, his salvation through the blood of Jesus Christ. He is a member of Freedom Baptist Church in Asheville.

Alan Austin
Commercial Service Division Manager   Email: AlanAustin@gentryheatinginc.com

Alan Austin was born and raised in Buncombe County and resides in Leicester with his wonderful wife and his three greatest blessings, his children. He graduated Asheville Buncombe Community College with a degree in HVAC/R and with honors from Temple Baptist School. Alan has over 25 years commercial HVAC/R service experience and has been a NC licensed refrigeration contractor since 1994. He is very committed to his company and to their valued customer.
Alan is a trustee at Beulah Baptist Church in Leicester. He is very involved with his church through mission trips, cooking for church events and the occasional hay ride and bonfire.
Alan and his family live on a small family owned 6th generation beef cattle farm. The farm not only supplies his family with homegrown beef it allows for a great educational environment for his family. His farm is also home to a horse named Diamond (his first baby), several chickens and a not so farm dog, Australian Shepherd, Tanner, and an occasional goat, sheep or pig.
Alan’s favorite hobby is farming and putting up hay. Some of his other hobbies include: cooking, smoking meats, grilling and most of all… eating.

Terry Evans
Commercial Service & Maintenance Advisor   Email: terryevans@gentryheatinginc.com

Terry Evans was born and raised in Marion, NC and that is where he currently resides with his wife, who he believes to be the greatest woman on this earth, and twin daughters. He studied Business Management at North Carolina State University and then went to work at a structural engineering firm while he was in Raleigh for a total of 7 years. Since then, his work experience has included 7 years in business development, 5 years in sales, and he has spent the last 5 years working as a department head over 9 different departments for the McDowell County Department of Social Services.

In his spare time he enjoys spending time with his wife and twin daughters, working on & building things around the house, serving in his church, pulling for the NC State Wolfpack, and he serves as an Executive Board Member for McDowell Mission Ministries. He also once donated a kidney.